Terms & Conditions

1. Acceptance of Terms

By accessing or using the FastForce website, submitting an enquiry, or engaging any of our services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions, along with our Privacy Policy.

If you do not agree to these Terms, you must discontinue use of our website and services immediately. These Terms apply to all visitors, prospective clients, active clients, and job applicants who interact with FastForce in any capacity.

2. Definitions

• "FastForce", "we", "us", or "our" refers to FastForce and its affiliated offices in the United States, Saudi Arabia, and Pakistan.
• "Client", "you", or "your" refers to the individual or business entity accessing our website, enquiring about, or engaging FastForce services.
• "Services" refers to any virtual assistance, marketing, technical, customer support, administrative, or other managed services provided by FastForce.
• "Agreement" refers to any service agreement, proposal, statement of work, or contract entered into between FastForce and a Client.
• "Website" refers to the FastForce website accessible at https://fast-force.com and all associated pages.

3. Services

FastForce provides a range of professional business support services, including but not limited to:

• Virtual Assistant Services
• Business Process Outsourcing (BPO)
• Lead Generation
• Customer Support
• Web Development
• Branding
• Marketing
• Social Media Management
• Search Engine Optimisation (SEO)
• Graphic Design
• Video Editing
• Administrative Support
• Recruitment Assistance
• Other business outsourcing solutions

The specific scope, deliverables, timelines, and pricing for each engagement are defined in a separate written Agreement. FastForce reserves the right to modify, suspend, or discontinue any service at any time without prior notice.

4. Engagement & Onboarding

Services commence upon execution of a written Agreement and receipt of any applicable onboarding payment. FastForce reserves the right to decline any engagement at its sole discretion.

Clients are responsible for providing accurate information, timely access to required tools, accounts, and systems, and clear instructions necessary for service delivery. Delays caused by the Client's failure to provide required materials may affect agreed timelines without liability to FastForce.

5. User Responsibilities

By using the FastForce website or services, you agree to:

• Provide accurate, complete, and up-to-date information at all times
• Use the website and services for lawful purposes only
• Not misuse, exploit, or abuse the website or any of its features
• Not interfere with, disrupt, or compromise the security or integrity of the website or its underlying systems
• Not attempt to gain unauthorised access to any part of the website, its server, or any connected systems
• Not transmit any harmful, malicious, defamatory, or unlawful content through the website
• Comply with all applicable local, national, and international laws and regulations

FastForce reserves the right to restrict or terminate access to any user who violates these responsibilities, without notice and without liability.

6. Intellectual Property

All content on the FastForce website and materials produced by FastForce - unless otherwise stated in a written Agreement - are the exclusive intellectual property of FastForce. This includes, but is not limited to:

• The FastForce logo and brand identity
• Graphics, illustrations, and visual designs
• Website content, copy, and written materials
• Software, source code, and technical implementations
• Methodologies, templates, and internal systems

Upon full payment of all outstanding fees, ownership of deliverables created specifically for a client - such as designs, written content, or developed software - transfers to the Client as agreed in the written Agreement. FastForce retains the right to showcase completed work in its portfolio unless the Client requests otherwise in writing.

You may not reproduce, copy, distribute, or create derivative works from any FastForce content without prior written permission.

7. Quotes, Pricing & Payments

• All quotations provided by FastForce are estimates only and are not binding unless confirmed in a signed written Agreement.
• Pricing is subject to change. Any changes to pricing for ongoing engagements will be communicated with reasonable notice.
• Changes to project scope requested by the Client may result in revised pricing and timelines. FastForce will communicate any such adjustments before proceeding.
• Payment terms, including amounts, due dates, and accepted payment methods, will be specified in the applicable Agreement.
• Late payments may result in suspension of services. FastForce is not liable for any impact on deliverables caused by a payment-related suspension.
• All fees are exclusive of applicable taxes unless stated otherwise. The Client is responsible for any taxes arising in their jurisdiction.

8. Confidentiality

Both parties agree to keep confidential all non-public, proprietary, or sensitive information received from the other party in connection with the services. FastForce will not disclose client data, business information, account credentials, or proprietary materials to any third party except as strictly necessary to deliver the agreed services or as required by applicable law.

This confidentiality obligation survives the termination or expiry of any Agreement between the parties.

9. Limitation of Liability

To the maximum extent permitted by applicable law, FastForce's total cumulative liability to you for any claim arising from or related to these Terms, the website, or the services - whether in contract, tort, or otherwise - shall not exceed the total fees paid by the Client to FastForce in the three (3) months immediately preceding the event giving rise to the claim.

FastForce shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of revenue, loss of data, loss of business opportunity, or reputational damage, even if FastForce has been advised of the possibility of such damages.

10. Disclaimer

FastForce makes reasonable efforts to ensure that all information on this website is accurate, current, and complete. However, we do not guarantee the accuracy, completeness, or suitability of any information for any particular purpose.

We do not guarantee uninterrupted or error-free availability of the website. The website may be temporarily unavailable due to maintenance, technical issues, or circumstances beyond our control. FastForce is not liable for any loss or inconvenience arising from website downtime or inaccessibility.

FastForce does not guarantee specific outcomes from its services - such as search engine rankings, revenue growth, or lead conversion rates - as these are influenced by factors outside our control.

11. Third-Party Links

The FastForce website may contain links to third-party websites, tools, or resources for your convenience and reference. These links do not constitute an endorsement of the content, products, or services offered by those third parties.

FastForce has no control over the content, privacy practices, or availability of external websites and accepts no responsibility or liability for them. We recommend reviewing the terms and privacy policies of any third-party website you visit.

12. Termination

Either party may terminate a service engagement in accordance with the terms specified in the applicable Agreement. In the absence of a specific termination clause, either party may terminate with thirty (30) days' written notice.

FastForce may suspend or terminate access to the website or services immediately and without prior notice if a user or client:

• Violates any provision of these Terms
• Fails to make payment within the agreed period
• Engages in conduct that is harmful to FastForce, its team, or other clients
• Provides false or misleading information

Upon termination, the Client remains liable for all fees accrued for work completed up to the termination date. FastForce is not liable for any loss resulting from a termination made in accordance with these Terms.

13. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia. Any dispute arising out of or in connection with these Terms or FastForce services shall first be subject to good-faith negotiation between the parties.

If a dispute cannot be resolved through negotiation, it shall be referred to the competent courts or arbitration body in Al Khobar, Saudi Arabia, unless a separate written Agreement between the parties specifies an alternative governing jurisdiction.

14. SMS Terms & Conditions

Program Description

FastForce uses SMS messaging to communicate with prospective clients, existing customers, and job applicants. SMS communications may be used for the following purposes:

• Appointment reminders and meeting confirmations
• Customer support and follow-up regarding requested services
• Service-related notifications and updates
• Interview scheduling and recruitment communications
• General follow-up communications related to an active or prospective engagement

SMS messages are sent only after the recipient has provided explicit consent to receive text communications from FastForce.

Message Frequency

Message frequency varies depending on your interaction with FastForce and the services you request.

Message and Data Rates

Message and data rates may apply based on your mobile carrier plan.

How to Opt Out (STOP)

You may opt out of receiving SMS messages at any time by replying STOP to any message you receive from us. After opting out, you will receive one final confirmation message and will no longer receive SMS communications from FastForce unless you provide new consent.

How to Get Help (HELP)

If you require assistance, reply HELP to any message or contact us directly at support@fast-force.com.

Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages.

Consent

SMS messages are only sent after the recipient has voluntarily consented to receive text communications from FastForce. Consent may be provided in any of the following ways:

• During direct communication with a FastForce representative
• Through a website contact or enquiry form
• When requesting or enquiring about FastForce services
• When scheduling a meeting or discovery call
• During a recruitment or job application process

Privacy

Your personal information collected in connection with SMS communications is handled in accordance with our Privacy Policy. We encourage you to review it to understand how we collect, use, and protect your information. Our Privacy Policy is available at https://fast-force.com/privacy-policy.

15. Changes to These Terms

FastForce reserves the right to update or modify these Terms and Conditions at any time. When changes are made, the "Last updated" date at the top of this page will be revised accordingly.

Your continued use of the FastForce website or services following any update constitutes your acceptance of the revised Terms. For active service engagements, material changes will be communicated by email with reasonable notice.

16. Contact Us

If you have any questions about these Terms and Conditions or wish to raise a concern, please contact us using the details below.