Privacy Policy
Last updated:
1. Who We Are
FastForce is a managed services company providing virtual assistance, marketing, technical support, customer service, and related business services. Our registered offices are located in Al Khobar, Saudi Arabia and Islamabad, Pakistan. References to "FastForce", "we", "us", or "our" in this policy refer to these entities collectively. For privacy-related enquiries, contact us at info@fast-force.com.
2. Information We Collect
- Contact information — name, email address, phone number, and company name submitted via our contact form or during onboarding.
- Service data — information you provide to us in the course of receiving our services, including documents, account credentials shared under NDA, and operational data.
- Communications — emails, messages, and meeting records exchanged with our team.
- Usage data — standard web server logs including IP address, browser type, pages visited, and referring URLs collected automatically when you visit our website.
- Cookies — we use essential session cookies and, where you consent, analytics cookies to understand how visitors use our site.
3. How We Use Your Information
- To respond to enquiries and communicate with prospective clients.
- To deliver, manage, and improve the services you have engaged us for.
- To send service-related updates, invoices, and operational notifications.
- To comply with legal obligations and enforce our agreements.
- To analyse website usage in aggregate, to improve site content and performance.
4. Legal Basis for Processing
We process personal data on the following legal bases: (a) contractual necessity — to perform services under a client agreement; (b) legitimate interests — to operate and improve our business, provided your rights are not overridden; (c) legal obligation — where processing is required by applicable law; and (d) consent — where you have explicitly opted in, such as for marketing communications.
5. Data Sharing
We do not sell your personal data. We may share information with:
- Service providers — trusted third-party tools we use to operate (e.g. cloud hosting, communication platforms, project management software) under contractual data protection obligations.
- Professional advisors — accountants, lawyers, and auditors where necessary.
- Regulators and authorities — where required by law or to protect legal rights.
6. Data Retention
We retain client data for the duration of the service engagement and for up to five years thereafter, unless a longer period is required by law or agreed in writing. Website enquiry data is retained for up to two years. You may request earlier deletion subject to our legal obligations.
7. International Transfers
FastForce operates across Saudi Arabia and Pakistan. If your data is transferred between jurisdictions, we apply appropriate safeguards consistent with applicable data protection law. Our team members access data only to the extent necessary to perform their designated tasks.
8. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your data, subject to legal retention requirements.
- Object to or restrict certain processing activities.
- Withdraw consent where processing is based on consent.
- Lodge a complaint with a relevant data protection authority.
To exercise any of these rights, email us at info@fast-force.com. We will respond within 30 days.
9. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Access to client data is restricted to authorised personnel on a need-to-know basis. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
10. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and recommend you review their policies independently.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via our website or by email to active clients. The date at the top of this page reflects the most recent revision.
12. Contact
For any privacy-related questions or requests, contact us at:
FastForce
Sheikh Business Centre, Office 207, Al Khobar 34621, KSA
info@fast-force.com